"6hrs of waiting in emergency!"

About: Royal Preston Hospital

National target: to be treated within 4hrs Hospital: was not busy Department: emergency Took my child in because she had very serious swelling (will not be stating the problem) Went in for emergency was told to wait and would be checked up in an hour, instead had to wait for 2hrs, my child was in agony! Then was told they want to take an xray, they said in the next 25mins my child will be taken in. But had to wait 2hrs! Had to keep nagging receptionists until one of them finally decided to get up and find out! No one referred my child on the system for an xray! Still keeping calm, they finally took the xray. Then they had placed my child in a ward, neglected the fact my child face was swollen so bad. Decided to operate but had to wait another 2hrs until I was told that they won't operate, gave medicine and told me if fever went up come back again!!! Did not answer me why! Dissatisfied

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback. I'm sorry to hear of your experience at what was obviously a worrying time for you. If you feel it would be helpful to discuss your concerns in more detail, can I ask you to please contact our Customer CAre department on 01772 522521.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We're sorry to hear of your recent experience and will ensure that your comments are fed back to senior staff in the relevant departments. However, if you feel you would like to discuss your concerns in more detail, please do not hesitate to contact our Customer Care department, who will be pleased to help.

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