"Secretary"

About: National Hospital for Neurology & Neurosurgery, Queen Square

I have called my doctor's secretary four times to ask about my treatment, left my contact detail to call me back, heard nothing and he/she has not got the courtesy of saying they got my message. I have written down time and dates I have called. I have NMD and I am not able to manage, had one treatment and nothing since. no care offered to me as such.

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Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of communication with the National Hospital for Neurology and Neurosurgery. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into this.