"No letter from the urologist"

I went to the A&E on the 22/12/14 and was sent home with some advice etc can't expresss further on here due to private reasons. The next following Monday I had to back due to sever pain and was told the urologist will send a letter out . I have been given an extension number which is useless as I ring it and leave messages with my contact details but up on til this day I've had no response. It's funny that there is no answer at all