"I would not choose to be treated here"

I have been receiving treatment from Circle Nottingham for over a year and they have shown a complete lack of care and compassion. I attended a clinic with a suspicious looking mole in a 5 minute appointment I was told that it would be removed because it looked suspicious. 8 weeks later I was told that it was cancer, this was a complete shock to me, when challenged about the length of time to receive a diagnosis I was told that these was within Circle guidelines. I had surgery and afterwards I was left in severe pain for a number of months, without support or a rehabilitation plan, instead I was belittled. I made a formal compliant that took 5 months to get a full response, which fails to fully apologise to me and I am afraid that the same situation will happen to other patients.