"So disapointed, upset and angry"

About: The James Cook University Hospital

After emergency admission, ward 1 initial treatment of antibiotic and morphine intravenous for extreme pain, for extremely high infection count in blood, went well, follow up treatment was bad, no doctors to sign off on morphine/ so body went into shock, hands feet face all went white whole body shaking, This happened 3 times, each one due to no doctor to sign off at correct time. When trans to ward 2 a page was not transferred for pain medication and ward 2 initially refused to give anything but paracetamol which did not touch the pain, so resulting outcome as above, The delay in giving medication at the correct time, even though it was then documented every 6 hours kept failing. I felt I could not leave my daughter who was extremely ill for the first few days as they did not know what had caused the infection, later determined infection in her kidneys, UTI and possible liver. She would ring the buzzer for medication/help and often no one came, I found her on the floor attached to a drip throwing up in the toilet, she told me she had buzzed twice and still no one came, this was early hours of the morning. I then decided to be there when ever medication was due to try and make sure it was given and I could look after her myself. I spoke to the ward sister on 2 occasions. Unfortunately my daughters veins kept blocking and they could no longer get a cannula to stay in one place for lone, a trainee/ new doctor decided to put one in the back of her hand, my daughter was used to needles /cannulas and not easy to get upset, but she told doctor it did not feel right and really hurt he basically thought she was fussing and continued to push, his hands were shaking whilst pushing so he was obviously having to push it in very hard, she then nearly flew off the back of the bed in pain and shock, the doctor just said it would settle down and left the room, my daughter was screaming to have it taken out, I followed the doctor who tried to say she was just over wrought! I told him she was not, she knew how it should be and if he did not take it out I would! he followed me back to the room and a nurse had taken it out and managed to out it in her arm, which was working well! he tried to say the medication he put in, which I think was anti sickness first had caused her reaction, but when he asked the nurse who had administered the rest of the dose, she said there was no reaction when put in her arm. He just walked out ! no sorry or apology, This was a very traumatic time for both my daughter and myself, his behaviour was appauling. At the time I spoke to PALS who suggested talking to the ward sister which I did, I noticed from my daughters notes that none of the about was recorded. I did not make an official complaint at the time as they said afterwards it could happen again and she may have to come back it. Concerned about consequences if this were the case.

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Responses

Response from The James Cook University Hospital

Good afternoon and thank you for your feedback. I am very sorry you have cause to complain about the care and treatment your daughter has received from The James Cook University Hospital and we will of course investigate this. I should be grateful if you would contact me on 01642 854500 at your earliest convenience to provide me with further details in order to log your concerns formally. Yours sincerely Miss Barbara Bellamy Patient Relations Secretary