"Glaucoma appointment"

About: George Eliot Hospital

I was able to make an appointment to see a glaucoma specialist on a Saturday which I initially thought was great. However, a couple of days before the appointment I received a call from the hospital to say I had to come on the Friday to have a pre-test. This was frustrating as it left me no time to a) get a lift or b) get time off work. The staff didn't seem to care, in fact the staff attitude was very poor. I therefore had to cancel the appointment on the Saturday ( which I'd been waiting several weeks for already) and agreed to rearrange so that I could get the pre-test done first. To cut a long story short and after much too-ing and fro-ing, George Elliott hopital completely cancelled my referral (without telling me) and I found out when I went to re-book my appointment. This meant I had to go back to my GP for a brand new referral ( I guess George Elliott didn't want their waiting times to be skewed) which took nearly 4 weeks, and now I am back where I started with the choose and book system. Still there is no option to book in for the pre-test, so I don't know when that would be, and therefore can't arrange a lift. This is a very poor system of operating. I feel like I don't want to bother to make another appointment. I am a health professional myself and am shocked that this is the way you treat your patients. Its now been 4 months since I went for my optician appointment where they recommended I see a specialist with some urgency. Perhaps I'll just go to A&E?!?!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from George Eliot Hospital

I am sorry that your comment have not been responded to earlier . It was believed that a response had been provided and I am unsure as to why this did not register. Please accept our apologies for the difficulties you experienced. If you would like to discuss your problems in detail please will you contact the PALS Manager , Christine Longstaff on (024) 7615 3568.

  • {{helpful}} of {{total()}} people think this response is helpful