"Crisis Care in Camden"
About: Camden and Islington NHS Foundation Trust / Crisis resolution Camden and Islington NHS Foundation Trust Crisis resolution NW1 0PE
Posted by Camden Carer Mental Health (as ),
I have read some stories about the MH Trust and there are responses via a feedback e mail address as if no one has already complained. The cases I read about have already complained and the MH trust has ignored the complaints. Until very recently they were stating that there were no problems ( until the deaths).
I am in a carers group for carers of people with MH problems. I care for my sister and I have also been a service user. Many of us have complained about no crisis care or beds for admission but complaints are always ignored. So to tell us to complain again is useless- the MH Trust doesnt listen ever. The complaints team just accept whatever they are told by the MH workers.
The Camden Crisis services are awful. They refused to speak with me when I contacted them as I was 'only the carer'. I have a carers assessment and am also the nearest relative when they want to section her. My sister was not well enough to call them and refused to speak to them. The worker refused to give their name so I could report them. Mu sister also will only speak to women workers and I was told there weren't any in the south Camden Crisis Team that night or the next day. This has happened before with me and other people and they have said the same to my sister and told her she has to have a man visit which is unsafe for her.
My sister was also psychotic and the worker said they don't come out at night and I would have to call the police. This would have made the situation much worse. I said she needed a mental health assessment and a bed in hospital as I couldn't cope as I was also ill, He said she would have to go to A&E or no one would assess her. She then went missing.
I spoke with MIND and other people in Camden and the carers group and the GP. They all said the same thing that they had heard the same story from lots of people.
This worker didn't even apparently record that I had called - I asked the social worker to check the notes. This is in south Camden. I said I wanted to complain but was told the crisis team then would refuse again to work with her. This is always what we talk about in the carers group that if you raise a complaint then the patient gets refused. I saw a complaint here from a BME carer and that is the same for many people.
I agree with other people the response here from the Trust are about good PR. Does the person reading this from the Trust really believe people haven't already complained or said they were worried?