"post pregnancy goto the labour ward don't take no..."

About: Arrowe Park Hospital

I went into A&E via ambulance following post partum bleeding and intermittent severe abdominal pain. I was left in a bed waiting and waiting anf waiting, I thought to be seen by a doctor. Turns out they were waiting for someone from the labour ward to collect me and would assess me there. So basically because A&E were busy they left me as Labour Ward's problem and without any assessment whatsoever for the best part of two hours and as Labour Ward were busy they just left me in A&E and as I was unable to transport myself and in a lot of pain I couldn't tackle them about it. They didn't even bother to tell me they were waiting for the labour ward because they couldn't be bothered to treat me. I have had one good experience at this hospital when my son was treated for a finger fracture.

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had in our Emergency Department. We are committed to providing high quality care for all patients, however we realise that there may be times when we do not always get things right. We have passed your comments on to our Emergency Department. If you would like for us to look into your concerns further, we will need your personal details and more information about what happened. If you would like to discuss your concerns further, please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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