"Excellent treatment"

About: Norfolk & Norwich University Hospital / General medicine

(as a relative),

My brother became ill but did not realise just how ill he was. Luckily my sister and I realised and took him to his doctor's who recommended hospitalisation. I drove him to the AMU department at the Norfolk and Norwich and they literally brought him back from death's door. Thank you so much for all the care he received there.

He was then given a private room. My brother said the food was lovely.

Particular thanks go to Dr Susannah Docherty who was so kind to my brother. She had the excellent manners one comes to expect from consultants and as my brother is a stickler for good manners he much appreciated this. One of the nurses took my brother's BP and I asked whether it was good. She said 'Super! which means you are super (referring to my brother)' All these little sallies help so much. The nurses were so kind to him and the room was regularly cleaned. As his kidneys were affected the constant drinks of tea etc brought to him meant that his kidneys completely recovered - thanks go to the tea ladies for bringing welcome distractions in long days.

My family are SO thankful that my brother was diagnosed and helped as he means so much to us all.

(only downside was one nurse who I don't feel should be nursing as she obviously does not care about patients. She came into the room, lifted up patients top, injected him, turned on her heel and left the room with no hello, smile, looking at patient, telling him what she was doing or saying goodbye. So rude. All this was odd as ALL the other nurses religiously checked patient's name, asked whether they might take BP etc and their bedside manners were excellent).

As I could visit anytime this did not really apply to me but my sister who does not live nearby wanted to phone the hospital. As has been going on since time immemorial she could not get through. PLEASE PLEASE PLEASE do something about this as EVERYONE complains about this. Remember relatives are extremely worried and stressed and do not need this problem.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for your feedback. We are concerned to hear that a nurse did not introduce herself and explain the procedure. We have been part of the national 'Hellomynameis' campaign to encourage NHS staff to introduce themselves to patients.

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Update posted by Wowsers (a relative)

It really shows that nurses (and cleaners) have been subjected to intense training as they now treat patients (or most of them do) with respect and care. I never could understand why nurses in the past did not do this as it seemed to me to be just good manners. I have always thought a good nurse was worth her/his weight in gold and also that the gap between nurses and doctors should be closed somewhat both in pay and acknowledgment of their hard work.

My cousin, when at Guys Hospital a long time ago, told me that nurses and matrons prevented many young, inexperienced doctors (and no doubt the odd old doctor) from making, sometimes deadly, mistakes. He had a lot of respect for nurses but then he was a good-mannered man.