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Sister been waiting for procedure for 15 days

Story from nhs.uk

"Sister been waiting for procedure for 15 days"

About: Manchester Royal Infirmary

My sister was transferred here 15 days ago for pacemaker removing We were told she would have a couple of days of tests then procedure would be done then she would be transferred back to Wiigan Zshe was supposed to have a TO examination last Tuesday it was cancelled at 3 pmShe was supposed to have it Friday She asked the nurses Thursday night had she to fast and they said they would get back to her They didn't . The Doctor came to take her for the test and it couldn't be done as she hadn't fasted There seems to be no urgency with tests and no one seems to know when they are being done We were also told she would have to be listed for the pacemaker!Iv been today and she's now got MRSA not at all happy We need to get her back to Wigan ASAP as we are elderly making traveling on trains and buses difficult

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust 8 years ago
Central Manchester University Hospitals NHS Foundation Trust

Submitted on 14/08/2015 at 16:34
Published on Care Opinion on 16/08/2015 at 14:48

Thank you for taking the time to highlight your concerns in relation to your sister’s care.

We were very sorry to learn of the poor communication and delays your sister experienced. It is difficult to respond in full to your concerns without more detail, however please be assured that the issues you have detailed have been taken seriously and shared with the relevant teams who will be taking appropriate action to deal with the concerns that you have raised.

If you wish to provide more detail, which will enable us to carry out a full investigation of your concerns, please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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