"Opthamology Dept - Terrible service"

My brother has required urgent help, unable to see out of one eye for past eight weeks. Unable to drive and on statutory sick pay. This dept has been unable to diagnose, given treatment which has not worked, several times. A doctor has been rude and unhelpful. No thorough investigation has been completed to date. Poor advice given re: access to services. Waiting times three hours plus with an appointment. Passed back and fourth from Pilgrim to Lincoln. No services available at weekend that can help. No answer phone in dept with emergency numbers. Doctor's refusal to contact patient direct regarding symtoms. Disgraceful service, I'm an NHS manager myself and I'm embarrassed by this treatment.