"Poor care and inadequate communication with the..."

About: St Peter's Hospital (Chertsey)

My dad was admitted for major vascular surgery. Unfortunately, he was fed too soon post operatively and developed bowel problems, a severe chest infection and kidney failure. Whilst in the ITU he was well cared for but each time he was sent back to the surgical unit, his care suffered from surgeons who were simply too busy in theatre but also seemed to lack the knowledge to deal with complex post operative complications. The surgeons also refused to refer my dad to the medics despite pleas from the family just insisting that he was getting better when clearly he still had serious breathing difficulties and sepsis. The nurses were always saying they were too busy and short staffed. They also did not have the time or inclination to deal with the serious concerns the family had. The patient experience team were contacted twice and messages left but as yet they have not contacted us.

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Responses

Response from St Peter's Hospital

We are extremely sorry and concerned to read your comments about your father’s and family’s experience at St Peter’s Hospital. Clearly this is not the experience we would want for our patients. Without knowing the full details it's difficult to comment more here but we would welcome the opportunity to look into your concerns in more detail and try to understand what has happened. Please could you contact Sam Lamb in our Patient Experience Team, preferably by email Samantha.Lamb@asph.nhs.uk or telephone 01932 723553.

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