"staff shortage"

About: Conquest Hospital

I found the staff very helpful on Baird ward but I am disgusted with the staffing levels. My mum was extremely ill as were most of the patients and yet the management seem to think that two members of night staff is adequate.

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Responses

Response from Conquest Hospital

Thank you for your posting on NHS choices. We are pleased you found the staff on Baird ward helpful and will ensure they recieve your positive feedback. However, we are concerned that you felt staffing levels were not adequate. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. We have therefore forwarded your posting to the Senior Nursing Team who will make further enquiries. Staffing levels are examined carefully for every shift to ensure patient safety is maintained at all times. If you would like to discuss your concerns in more detail, please make contact with our Patient Advice and Liaison Service (PALS). PALS can be contacted by phone 01424 758090, or by email at: esh-tr.PALSH@nhs.net. Thank you for taking the time to provide valuable feedback. With best wishes Patient Experience Team

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