"a+e"

Thank you for taking the time to provide feedback on NHS Choices about your visit (with your mother) to the A&E department at Eastbourne DGH over the christmas period. We're concerned to read your observations about a lack of empathy and kind words from nursing staff towards older people and we apologise that you and your mothers experience could have been better. We would like to assure you that we take comments such as these very seriously, and your posting has been forwarded to the Head of Nursing for appropriate action. If you feel you would like to discuss this issue further with the Head of Nursing, please contact our Patient Advice and Liason Service (PALS) who will be able to make these arrangements. PALS can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net. May we also let you know that another way patients and families can give feedback is by contacting Healthwatch East Sussex. They are your independent consumer champion for health and social care and would like to hear from people about their experiences of health and social care services. Their role is to make sure your views and feedback are heard and affect the decisions made by the people who deliver your services. You can contact Healthwatch: by phone: 0333 101 4007, text: 0779 410 0409, email: enquiries@healthwatcheastsussex.co.uk or visit the website www.healthwatcheastsussex.co.uk Once again, thank you for bringing your observations to our attention.