About: Eastbourne District General Hospital Eastbourne District General Hospital Eastbourne BN21 2UD
My family came to A+E over Xmas with our elderly Mother. The 5 hour wait was to be expected because of the season, and she was seen and treated accordingly. What i was concerned about was the complete indifference the staff showed, when she was waiting to see the doctor after she was put in a cubicle. I told the nurse that our mother was getting very agitated, she didn't even come to look at her, she just said she had to wait for the doctor. In another cubicle the was another elderly lady who was on her own. she asked if i could help her, she was lying in a crooked position in the bed and said she had been there a long time and hadn't had a drink. I asked another nurse if she could help and she was very off hand and said she had to go. Shortly afterwards someone gave her a cup of tea. I am sure that the staff do a wonderful job, but a few kind words go a long way, elderly people feel very scared and vulnerable in hospital, and everyone was too busy to reassure them.