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Care Opinion

Communication

Story from nhs.uk

"Communication"

About: Spire Liverpool Hospital

There is a complete breakdown of communication between ward staff and patient. You get the feeling that if you are not a self paying customer and you are NHS Refered that there is a class distinction. However the consultants who care for you are of excellent quality, it's the reception and nursing staff that need to be able to care for you Nhs or self paying.

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Responses

Response from Spire Liverpool Hospital 8 years ago
Spire Liverpool Hospital

Submitted on 18/05/2015 at 12:06
Published on nhs.uk on 19/05/2015 at 01:00

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone number 0151 733 7123. I hope to hear from you soon. Kind regards Sandra Flynn Matron

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