This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Assessment process"

About: Springfield University Hospital (London)

(as a service user),

My assessment took much longer than it was necessary. I had my first asessment in Septemebr followed by another one in the middle of December. I believe that had there been more qualified assessors, I would not have had to wait (and waste) so much time waiting for another assessment. The other assessment was carried out. I was told that this Trust - because of the gap in services - is not able to provide any suitable treatment.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Victoria Gregory, Deputy Associate Director of Governance, Patient Experience Team, South West London & St Georges Mental Health NHS Trust 9 years ago
Victoria Gregory
Deputy Associate Director of Governance, Patient Experience Team,
South West London & St Georges Mental Health NHS Trust
Submitted on 05/01/2015 at 11:01
Published on Care Opinion at 12:05


picture of Victoria Gregory

Dear "johnof"

My name is Victoria and I am the Patient Experience Manager at the Trust and I am sorry that you have not had a satisfactory service from us.

I was concerned to receive your post and would be grateful if you would please contact me on complaintsmanager@swlstg-tr.nhs.uk so that I can look it into further with knowledge of the service you referring to.

kind regards

Victoria

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k