"Assessment process"

About: Springfield University Hospital

(as a service user),

My assessment took much longer than it was necessary. I had my first asessment in Septemebr followed by another one in the middle of December. I believe that had there been more qualified assessors, I would not have had to wait (and waste) so much time waiting for another assessment. The other assessment was carried out. I was told that this Trust - because of the gap in services - is not able to provide any suitable treatment.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Victoria Gregory, Patient Experience Manager, South West London and St George's Mental Health NHS Trust

picture of Victoria Gregory

Dear "johnof"

My name is Victoria and I am the Patient Experience Manager at the Trust and I am sorry that you have not had a satisfactory service from us.

I was concerned to receive your post and would be grateful if you would please contact me on complaintsmanager@swlstg-tr.nhs.uk so that I can look it into further with knowledge of the service you referring to.

kind regards

Victoria

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story