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Wonderful service - Thank you

Story from nhs.uk

"Wonderful service - Thank you"

About: Russells Hall Hospital

My Granddad is under the care of the heart failure team, at his recent out-patient appointment his pulse was picked up as being dangerously low. Within half an hour of returning home he received a call from EAU to come in straight, a bed had been found and the Doctors were reviewing him within two hours, the staff on EAU were great. He was transfered quickly to the coronary care unit and was made comfortable straight away, so kind that the nurses recognised him and knew his previous history with dementia. The consultant and team were quick to review him the following morning (Christmas Eve!) and decided the best course of action being a pacemaker, he was taken down that afternoon in hopes of getting him home for Christmas. Thanks to their quick management he was indeed able to get home for Christmas, and was so happy to be there. A massive thank you to all the team from the heart failure nurses & the nurses on the wards to the consultant and their team.

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Responses

Response from Russells Hall Hospital 9 years ago
Russells Hall Hospital

Submitted on 05/01/2015 at 14:27
Published on nhs.uk on 06/01/2015 at 00:00

Thank you for your kind review of our Cardiology services. We are delighted that your granddad’s experience was such a positive one and that all aspects of his treatment were of the high standard that we would expect. It is our aim to make sure that our patients receive a quality health service they have confidence in and take pride in being thorough and friendly with our patients, making sure that they are reassured and comfortable during what can be a stressful experience. We are so pleased that he was home in time for Christmas. It really does mean a lot to staff when such positive praise is received and we have passed on your thanks and gratitude to the team involved in your granddad’s care.

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