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Long Wait

Story from nhs.uk

"Long Wait"

About: Stoke Mandeville Hospital

I had a 9.30 appointment with the eye clinic and a wait of 1hour and 20 mins. It was only after an enquiry that they told us the consultants were running late, with no apology. How can such an early appointment be running so late? The consultant gave no apolog too. Overall I am very pleased with the care given I just think it is curtious to explain reason for such a long delay.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 9 years ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 12/01/2015 at 15:53
Published on Care Opinion at 16:06

Dear responder

Thank you for your comments. If you think it might help please contact our PALS team on 01296 316042 to discuss your concerns in more detail. I have contacted the head of ophthalmology for her comment and will post it to this thread when I get it.

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