"Elderly relative left screaming in agony"

About: Whiston Hospital

Uncle admitted to medical ward with blocked catheter. Uncle crying out in pain and collapsed on toilet unable to move buzzed for help nurse not responding.. Niece eventually shouted for help and someone assisted. Asked to see a doctor and was told that he could be waiting 6 hours to see one. Said that they wouldn't leave an animal in so much pain let alone a person. Had to tell staff to change catheter which was eventually done. Told staff that catheter keeps blocking and needed to be regularly checked. Rang hospital next morning to be told uncle had a peaceful night. Got a distraught call from neighbours who were visiting hospital next day to say that uncle was in agony again and no one helping him. Uncle got on phone pleading for help saying that he had been in agony throughout the night and no one had come to help him. After I told staff that I was making a formal complaint and going to papers with this they promptly changed attitude and moved him to aappropiate ward. Was told blood pressure was high then found out that was because they'd forgotten to give him his blood pressure tablet. Now looking for his community nurse notes.

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Responses

Response from Whiston Hospital

Thank you for raising your concerns, I am very sorry to hear of your poor experince and dissatisfaction. We would like an opportunity to explore this further so that we can find out what happened and so try to ensure that a situation like this does not happen in the future. If you would kindly contact the Patient Experience Team on 0151 430 1376 we would be happy to discuss this with you

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