"My elderly father was admitted on boxing day with..."

About: University Hospital Of North Durham

My elderly father was admitted on boxing day with breathing difficulties, in a&e for all he had a long wait the young doctor was lovely diagnosed dad with a chest infection prescribed anti biotics he was then moved onto amu where they lost his medication and informed him he had a blood clot he was then moved to ward 12 and told there was no evidence of either a chest infection or blood clot so no anti biotics but injections as a precautionary to avoid clotting, a couple of staff have been very rude to my dad, he's 83 but still has a right to ask questions. I've always defended Durham hospital as its our local but no more. Not all the staff are the same and yes they're busy people but aren't we all and that doesn't give anyone the right to be rude to people. Training. wouldn't go a miss amongst staff.And a bit more communication regarding patients diagnosis etc on ward transfer would be very helpful.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your father's recent visit to the University Hospital of North Durham and in particular Ward 12. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for the ward. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774