"The reception area of the Xray department was..."

About: Lymington New Forest Hospital

The reception area of the Xray department was excellent. But unfortunately The Radiographer was very curt and I felt their manner was unnecessarily brusque.. My husband was asked to change without any acknowledgement of his age or condition. . He was asked to move for the X ray in a way that was painful for him without any explanation. The whole situation was an upsetting experience for him. We had been called in at short notice by our GP and we were concerned about the urgency. My husband is in considerable discomfort at the moment and has trouble walking. Just an upsetting experience.

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Response from Lymington New Forest Hospital

We are very sorry to hear about your husband’s experience when he visited the Radiology Department in Lymington New Forest Hospital. Your feedback has been shared with the department manager who has asked me to sincerely apologise for the attitude of the member of staff and the lack of support provided to your husband. We would very much like to discuss this further with you because your feedback is extremely valuable to the Trust, therefore please kindly contact me on 01590 663089 at your convenience. Kind regards Julie White Complaints and PALS Officer

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