"bad service"

About: Vale Community Hospital

Rang the hosp and asked if there was a doctor on site. Lady on the phone (the sister) replied yes there is. I asked what time are they there till and the reply was,I don't know. I go to the hospital and wait ten minutes as no one on reception. A lady finally came and said you can't see the doctor as she leaves in half hour and can't fit you in! Not what you want to hear when you are very unwell. Very poor service and non sympathetic.

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Responses

Response from Vale Community Hospital

Thank you for sharing this feedback with us. We are sorry to hear your comments and would like to learn more about the circumstances of your visit. If possible we would like you to contact our Service Experience team to discuss this matter further. Please contact them on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk We have passed your comments on to our board of directors and the Matron and her team at The Vale Community Hospital. Best wishes Gloucestershire Care Services NHS Trust

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