"The positive change in behaviour brought tears of happiness to our eyes"

Malcolm took an interest in the specific issues of my father when pretty well everyone else seemed to write him off as a cantankerous old man who had no wish to get better.

I can understand why this impression was so common but my daughters and I will be forever grateful to Malcolm for looking beyond the obvious, and nurturing a really effective, positive relationship with my father and encouraging him to take the medication prescribed.

My daughters and I visited him on Christmas Day and he was all smiles and laughter. The positive change in behaviour brought tears (of happiness) to our eyes. Thank you, Malcolm.