"First class service"

About: Devon, Cornwall and Isles of Scilly Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was suffering chest pains to the right hand side of my chest. My wife made a call to the Coleridge Medical Center in Ottery St. Mary Devon to seek advice on my problems. An arrangement for Doctor DeSouza, the duty Doctor that day to call our house and discuss the problems. This resulted in me being asked to attend the surgery straight away.

After some very immediate tests and ECG a decision to take me to RD&E by ambulance. The paramedics Zena and Stuart were very kind and attentive administrating pain killing drugs on route to hospital.

At the hospital Consultant H. A. Locket checked me and more tests and ex-ray's were taken, a long day but excellent service. I was asked to return the next day for a CT Scan and more tests. This time I was dealt with by Consultant W. J. Lusty he gave me the results of the scan and explained in full what were the problems and the procedure to be followed.

I am now being monitored by the GP's at our surgery with the cooperation of the Practice Nurses who are giving a first class service.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Dippy

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I will pass your comments onto Zena and Stuart who came to your aid and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

  • Dippy thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too

Response from Peter Brain, Volunteer, Healthwatch Devon

Dear Dippy

This comment and the response has been passed to us at Healthwatch.

This experience you describe was evidently satisfactory and encouraging.

Thank you for taking the trouble to write.

---------------------------------

We are building a picture of the provision of services in Devon and these comments will help the NHS develop and improve its services.

If you wish to discuss any health or social care issues with us in confidence, including receiving advice or information about services please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

----------------------------------

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

  • Dippy thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too

Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust

Dear Dippy

Thank you for taking the time to share your story. I am delighted to hear that you are so happy with the care you received at the Royal Devon and Exeter Hospital. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to share your experience with us. I am delighted to hear that you are so happy with the care you received at the Royal Devon and Exeter Hospital. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received. I would like to wish you well with your future treatment.