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Unbelievably positive

Posted By tgardner

"Unbelievably positive"

About: Western Infirmary/Gartnavel General / Trauma & orthopaedics

(as the patient),

In December 2014 I was admitted to level 8, of the Western infirmary via the A&E department. I have nothing but praise for every member of staff that was involved in my treatment. Although my situation was relatively minor compared to patients around me I received first class care and attention. Despite the fact that several of the staff were working over the Xmas & new year holidays the mood was unbelievably positive. Thanks to all involved

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Responses

Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde 9 years ago
Niall McGrogan
Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde,
NHS Greater Glasgow & Clyde

.Hello – my name is Niall Mc Grogan. I lead a small team in NHS Greater Glasgow and Clyde that seeks to involve patients and carers in the work of the NHS. We support our colleagues seek and use feedback to help make improvement to services. We also engage with community and voluntary groups to help build relationships with local people and their hospitals. On Patient Opinion, I am supported by Lorna Gray, Project Manager Patient Experience Public Involvement.

Submitted on 08/01/2015 at 15:44
Published on Care Opinion at 16:28

Dear Tgardner

First may I apologise for the time it has taken me to respond to you.

And may I also thank you so much on behalf of the staff at the Western Infirmary, both at A and E and on level 8. Its so kind of you to have taken the time to share your experiences here on Patient Opinion. The fact that you had a good patient experience, getting first class care is wonderful to hear and makes our jobs worthwhile. I will share this with colleagues.

Once again, many thanks.

Yours sincerely,

Niall Mc Grogan

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Update posted by tgardner (the patient)

Unfortunately we live in a world where everyone wants to complain and complements are rare. It's important to me that my encounter is seen as a great experience. Well done the team in the Western

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