"Bad treatment, no respect. Disgusting hospital!!"

About: Croydon University Hospital

I am really sad that this hospital even exists. Compared to Saint Georges Hospital in Tooting, Croydon University hospital is an absolute joke. My father has been treated with such disregard in this hospital. 3 years ago we went to the Cardiology dept in this hospital and even after making my father wear a 24 hour heart monitor, the consultants still could not figure out whether my dad had any issues with his heart. They talked him against having an angiogram and a year later my father suffered a massive heart attack and luckily for us he was taken to Saint Georges hospital who performed an angiogram immediately and also told us that my father had at least 4 blocked arteries in his heart. A year ago we were forced to come to this hospital for my father's rehabilitation programme at the Cardiac rehab clinic. It was a nightmare. They asked me to leave the room during the excercize session, didn't read any of my farher's notes. An hour later, I was horrified to discover that my father was left unattended and fell in tbe excercize class. Not only that, my father was also made to carry on with tbe excercize after having hit his head. Noone called me from the waiting area , neither did anyone call a doctor at the scene. I complained to PALS who did nothing at all. A horrible hospital! Disgusted!!!

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Response from Croydon University Hospital

I am very sorry to hear of your father’s experience of our care. I understand that you first contacted the PALS team at Croydon University Hospital in November 2013 and that we have written to you to discuss what we have found and done as a result. As explained in one of these letters, we would welcome the opportunity to meet with you and your father to discuss your concerns in person. Please call 020 8401 3352 or email me at graham.richardson@croydonhealth.nhs.uk and we would be happy to set this up. Graham Richardson Deputy Manager, PALS and Complaints

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