"A complete disgrace"

About: King's Mill Hospital

I chose the King's Mill Hospital thinking they would be less busy than QMC and thus more likely to get an appointment sooner. Well, they were indeed less busy - to the point to cancel my appointments twice because they lack staff! The first time I did not even get a call, I simply got a letter rescheduling the appointment to a completely unsuitable day and hour and had to call and again reschedule it; the second time around they cancelled on the very day of the appointment and offered another after a month! If they lack the doctors needed to perform the patient checks, they might as well close the hospital down. I am absolutely dissatisfied and next time I'm definitely choosing the QMC.

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Response from King's Mill Hospital

We are sorry for the delay in responding. Please accept our apologies for the problems you experienced, if you would like to discuss this further please contact our Patient Experience Team on 01623 672222 who are available from Monday to Friday (exc. bank holidays) from 8.30am to 5.00pm.

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