"I felt I was trouble"

About: Dumfries & Galloway Royal Infirmary / Cardiology

(as the patient),

I was in ward 9 for 5 days, I found most of the staff rude and impatient, after asking for my glyceryl spray they forgot to bring me it, when I couldn't sleep I went to TV room to read only to find I couldn't sit in there as nurse's were lying with quilts sleeping, by the end of my stay I stopped asking for my spray as I felt it was to much trouble.

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Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Dumfries,

I was disappointed to read your comments regarding your experience during your stay in Ward 9 of Dumfries and Galloway Royal Infirmary.

NHS Dumfries and Galloway take all concerns and complaints seriously and I will pass your comments onto the Senior Charge Nurse and Nurse Manager for Ward 9 for their attention.

If you wish to discuss the situation in more depth to enable NHS Dumfries & Galloway to address all your concerns effectively, please do not hesitate to contact me directly on 01387 272733 (email: michaela.cannon@nhs.net).

With best wishes

Michaela Cannon,

Patient Feedback and Complaints Co-ordinator

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Update posted by Dumfries (the patient)

I have tried contacting without success.I will however look at other options.

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Dumfries,

I am sorry that you encountered difficulties in contacting me, I was unfortunately unexpectedly off sick most of last week.

If you still wish to discuss this matter further please contact me on 01387 272733 or michaela.cannon@nhs.net.

Best wishes

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