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Wonderful Response

Story from nhs.uk

"Wonderful Response"

About: James Paget University Hospital

I have had a CPAP machine for approx 5 years, without which I couldn't get a proper night's sleep. At midnight on 23rd December it stopped working. As I was going away on Xmas Eve for the Xmas break, I turned up at the hospital first thing in the morning on Xmas Eve. I had little expectation that anything could be done until after Xmas, but I was wrong! The lovely young lady understood my predicament, tested the machine and confirmed it had indeed stopped working, realised just how important a CPAP machine is to the user, and issued me with a new one. What a star! I cannot praise the department hughly enough.

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Responses

Response from James Paget University Hospital 9 years ago
James Paget University Hospital

Submitted on 29/12/2014 at 12:08
Published on nhs.uk on 30/12/2014 at 00:00

Thanks very much for taking the time to record your comments. I have passed these on to the team, and I am sure they will be very happy to receive them. I hope your new CPAP machine kept on working throughout the Christmas period. Ann Filby, Head of Communications

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