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reception staff poor

Story from nhs.uk

"reception staff poor"

About: Spire Leeds Hospital

I came as a visitor to see my sister the reception lass was a right proper madam more like a 8yr old who couldnt get her own way and teddy came out of her bed.More intrested in giving her husband/boyfriend /partner a kiss and a cuddle back of reception, and watch some sort of cctv with a guy in a suit ,about a incident which had taken place.The guy in the suit used bad language which i will not repeat over this incident.I dont swear in front of females and in public ear shot now as a ex cid police officer watching this footage in view of public is breaking the data protection act.And can effect police in they investigation.Not really happy with bad language and joe public just going to back of reception theys a time and place for a kiss and a cuddle .It looks unprofessional which i dont think this hospital is

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Responses

Response from Spire Leeds Hospital 9 years ago
Spire Leeds Hospital

Submitted on 06/01/2015 at 13:59
Published on nhs.uk on 07/01/2015 at 00:00

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you or talk to you on the telephone to discuss your experience. If you could also give us the date you visited the hospital, we would be able to look into this further. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 0113 218 5901. I hope to hear from you soon. Kind regards, Anna Tchaikovsky Hospital Director

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