"calm actions of crew"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

about 10. 50am on 23 dec my wife fell over boarding a bus in royal parade plymouth. she cut her shin. the bus driver called for an ambulance, which arrived very swiftly. the crew wre very kind and skilled we were taken to the ambulance bus in the shopping area, where we were kindly attended to by a very kind and skilled paramedic. the service could not have been better. thankyou to all involved.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear iris

Thank you for taking the time to share your experience. I hope your wife is recovering well from this incident.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I will pass your kind comments onto the ambulance crews who came to your wife's aid and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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