"my mums vulvectomy operation cancellation"

About: Royal Preston Hospital

my mum went to Preston royal hospital for a vulvectomy operation because she has cancer there when she was all ready for operation with stockings on prepared for theatre then at last minute they cancelled it she is very upset and scared now she is 82 she thinks it's because she's old and they don't care about her but we as a family love her and would like to keep her as long as possible plus the staff were off hand with her they said they will re book her but wouldn't say when.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I'm so sorry to hear of your mother's experience and do appreciate the impact of having her operation cancelled on her and you as a family. If you would like to discuss your concerns further or if we can be of any assistance, please don't hesitate to contact the Customer CAre Department on 01772 522521.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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