"waiting for angiogram and to see a dr"

About: Queen Elizabeth Hospital (Birmingham)

I was referred to the dr 4 months before I was received letter from qe the dr referred angiogram department that patient need to be treated as soon as possible but it's been 4 months I'm still waiting for appointment I've contacted to the hospital twice they says we are extremely busy we can't give you appointment even dr haven't checked me yet I'm surprise and worried about my health and now I'm in stress I don't know what to do.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Cardiology Department at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very sorry that you have experienced a delay in obtaining an appointment for your angiogram. This is certainly not the type of experience we aim to provide as we understand the additional worry that delays of this nature can cause. The management team responsible for arranging angiogram investigations are very keen to talk to you directly. If you can provide them with some further details they will be able to discuss the reason for any delay, and may also be able to provide you with clearer information about when you are likely to be treated. If this would be helpful please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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