"My 10 months sons MRI scan"

Dear Natasha, Thank you for taking the time to provide feedback on your experience in the MRI Department at University Hospital, Coventry in December 2014. I would like to apologise for any confusion caused by your appointment letter which led to your son missing his slot. I can appreciate you made every effort to be on time but unfortunately were in the wrong part of the hospital. It appears a mistake was made in the way this appointment had been booked and processed. The appointment letter should have given you clear instructions as to which ward you needed to go to and the time. I am sorry that you found staff rude in the MRI Department; this is not how we expect our staff to behave. Compassion is one of our Trust values and staff are expected to demonstrate this by being polite and helpful at all times. I have spoken to the MRI Lead Superintendent, who extends her apologies, about this so we can learn from this miscommunication and improve our instructions in future. I would encourage you to contact us to discuss aspects of your son’s care further and in more detail, so we can learn from your experience and improve our services. Please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203. If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203