"Delivering excellence - Thankyou Wrexham Park..."

About: Wexham Park Hospital

My mum was taken to the AE on Thursday night . The department was clearly under great pressure but this didn't impact on the care she received in any way . Superb management by the medical and nursing team with every step explained to my mum in a considerate way. Both my brother ( consultant ) and I ( nurse) were very impressed but unfortunately didn't get the opportunity to thank the ED consultant and nurse in charge at the time . Please can this be shared with the team the lead consultant and associate director for patient experience . After A&E - a few hours spent in the medical assessment ward followed by four days of superb care on ward 10 . The environment was spotless and the nursing staff clearly ran a tight ship ! Every nurse introduced themselves to my mum and gave truely individualised care . It was like going back in time for me - bedside nursing at its best . Important to also mention the support staff for example - the kind and cheerful radiology porter who helped me track my mum down on the first day of her inpatient stay , the housekeepers on ward 10 and random staff who bothered to stop in the corridors when I looked lost . Thankyou very much - you are all a credit to your hospital . If there was just one thing that could be done better it would be to focus on ensuring patients who are medically fit for discharge have their medicines and 'sign off ' by the medical team promptly . Not a particular issue for my mum but I did witness long waits for others . No surprise then that my mum , my brother and I would highly recommend Wrexham Park Hospital to our friends and family .

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Responses

Response from Wexham Park Hospital

Thank you for taking the time to leave your review. I am delighted to read about the experience that your Mum, and you as a family had at Wexham Park last week. This is what we are aiming for with every patient, every time and it is great to have feedback like yours which helps us to identify the things we are doing well and where we can still improve. We are working on our discharge processes with a project called "Home for Lunch" which will improve prompt medicines and discharge in 2015. We have introduced "Hello my name is.." campaign this year, and are working on living the trust values of being committed to excellence, working together and facing the future. I will pass on your comments to the A&E team, porters, housekeepers, medical assessment ward and Ward 10 who will all be really pleased to share with their teams. I hope your Mum is continuing to recover well and I wish you all the best for the festive season Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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