"Rude & Disrespectful receptionists"

About: Royal Berkshire Hospital

Disgusted with the attitude of the receptionists! They are rude! I noticed on more than one occasion, the receptionists mocking patients. It does not give the best impression of the A&E as a whole. Other than that, I received excellent service from the nurses and doctors once I was seen to! :)

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Responses

Response from Royal Berkshire Hospital

Thank you for bringing this to our attention and be assured the matron for the area will address with the reception staff as this is not the image or service we wish to offer to our clients. Thank you for the positive feedback regarding the service you received from the clinical staff - your comments will be shared with them.

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