"Doctor who saw me was very friendly and helpful"

About: Royal Shrewsbury Hospital / Dermatology Telford referral and quality service (TRAQS)

(as the patient),

A long time between GP referral and appointment that condition is not urgent. Doctor who saw me very friendly and helpful explaining what would be done If I agreed and explaining what about non-urgency and longer wait to be done at Donnington.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Stone645

Thank you for taking the time to share your comments with the TRAQS team.

As the doctor explained all referrals are prioritised according to clinical need to ensure that any urgent referrals are seen before routine referrals.

The waiting times can vary for routine referrals depending upon the number of referrals the clinic has received.

Thank you again for sharing your comments with the team.

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Response from Royal Shrewsbury Hospital

Thank you for your comments Di Davis Patient Advice and Liaison Service

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