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I cannot praise the clinic enough

Posted By Cadet902

"I cannot praise the clinic enough"

About: University Hospital Ayr / Ophthalmology

(as the patient),

I cannot praise the clinic enough. Dr Koshy was extremely kind and considerate, putting me at my ease when I was very nervous about going into the theatre. Because of my nervousness instead of a general anesthetic Dr Koshy discussed alternatives with me and the operation went ahead with a different plan.

I hope to see Dr Koshy in January when I return for a check up.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/01/2015 at 16:39
Published on Care Opinion at 21:51

picture of Eunice Goodwin

Dear Cadet902,

It sounds as if 2015 has started on a good note for you. I am so pleased to hear that you were treated with such kindness and consideration. Any operation can be daunting but being able to change the plan to suit your needs shows true patient centered care. I will be very happy to pass this to the team to make sure they know how you feel about the treatment you received. Thank you for sharing this with us.

Happy New Year and best wishes

Eunice

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