"All staff were kind and helpful"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as the patient),

Who would ever recommend a referral to a clinic or hospital?

Just stick to whether it was a positive experience. All staff were kind and helpful.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Long328

Thank you for your feedback following your recent referral through TRAQS.

We appreciate that is seems an odd question to ask but we do find a lot of patients request a specific hospital/clinic/consultant because a relative or friend has received treatment there and were pleased with the care they were given.

I am pleased to note that you found all of the staff kind and helpful.

Thank you again for taking the time to share your comments with the team.

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Response from The Princess Royal Hospital

Thank you for your kind comments Di Davis Patient Advice and Liaison Service

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