"A&E nightmare"

About: Royal Sussex County Hospital

My mother who was terminally ill was admitted to A&E 6 times in 7 weeks. Apart from one visit which was up to standard the other 5 occassions were distressing to say the least. A couple of the nurses were downright nasty if we tried to speak to them about my Mother. One team leader nurse reduced my daughter to tears with her insensitive remarks. One nurse gave me a filthy look up and down when I asked if she could help us get my Mum off the commode - she then walked away as if it was beneath her dignity to help this dying woman. The place was filthy, blood smeared wipes had been left on the floor along with packets of butter! I am utterly ashamed to say I work for the NHS myself! (In a different hospital)I would never treat any of my patients with such horrendous lack of respect. I have to say that when we did see a doctor they were amazing but too little too late. The doctors deserve credit in choosing to work with staff who let them down

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Responses

Response from Royal Sussex County Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our Patient Advice & liaison Service (PALS) at pals@bush.nhs.uk or on 01273 664973.

Kind regards

Patient Experience Team

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