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Can't thank the staff enough

Story from nhs.uk

"Can't thank the staff enough"

About: East Surrey Hospital

My mother was admitted to East Surrey with advanced Pneumonia. Over the next 6 days the staff looked after her (and me) with dignity, empathy and the utmost professionalism. When she finally passed away the nurse was an example to us all in his humanity.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 30/12/2014 at 09:44
Published on Care Opinion at 10:13

picture of Ian Mackenzie

Dear Anonymous

Thank you for posting such a positive comment at what must be such a sad time for you and your family. It is good to read though that you felt that both your mother and you were looked after so well.

Kind regards

Ian

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Response from East Surrey Hospital 9 years ago
East Surrey Hospital

Submitted on 30/12/2014 at 14:56
Published on nhs.uk on 31/12/2014 at 00:00

Dear Anonymous Thank you for posting such a positive comment at what must be such a sad time for you and your family. It is good to read though that you felt that both your mother and you were looked after so well. Kind regards Ian Mackenzie, Director of Information and Facilities

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Response from Ben Mearns, Chief of Medicine, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ben Mearns
Chief of Medicine,
Surrey and Sussex Healthcare NHS Trust

Doctor

Submitted on 12/01/2015 at 16:26
Published on Care Opinion on 13/01/2015 at 09:15

picture of Ben Mearns

Dear Anonymous

I cannot thank you enough for sparing the time to let us know that we were able to help at such a difficult time for you. It means a great deal to us to provide our patient and their families with care and compassion at such times. Your comments have made a huge difference to us and we will endeavour to do even more for patients and families like yours in the future.

If there is anything that we can do to assist you, please let us know.

Many thanks

Dr Ben Mearns

Clinical Lead for Acute & Elderly Medicine

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