"'Emergency dental service'"

About: Crawley Hospital / Emergency Dental Service

Saturday morning was advised to phone the out of hours dental service at Crawley hospital at 8.30am as my partner had broken his tooth and was in a lot of pain.

Started phoning from 8.30 but kept getting the engaged tone, after phoning non stop I finally got through at 9.40am and was rudely told that I should of phoned earlier and all the appointments had gone. Even after explaining that I had been trying all morning to get through I was told to phone haywards Heath, no number or name was given and the call ended.

Poor service and rude receptionist makes us fairly received that haywards Heath health centre could fit us in!

Story from NHS Choices

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Response from Nick Fairclough, Head of Marketing, Communications & Intelligence, Sussex Community NHS Trust

Thank you for this feedback, and we’re disappointed to read about your experience. We’ll share this with the team, and would ask you as well to contact our patient advice and liaison service (PALS) so we can explore what might have happened here in more detail. You can contact PALS on:

Telephone: 01273 242292

Email: sc-tr.serviceexperience@nhs.net

Website: www.sussexcommunity.nhs.uk/pals

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