"Extremely rude and unhelpful Car Park Staff"

About: Leicester Royal Infirmary

Recently my sister and I were taking my 94 year old blind and frail mother to LRI to be admitted as a medical emergency. Whilst the care she received once admitted was excellent the stress of getting her physically into the hospital was unbelievable. There is nowhere to park or at the very least 'drop-off' at the Balmoral Main Entrance, bearing in mind, like I am sure many other people would be in the same circumstances, she was ill and unable to walk far. The thing that made a bad situation so much worse was the extremely rude and unhelpful car park staff there. It's definitely time that this member of staff was brought to book, he is certainly no asset to patients and,as the first person we spoke to on that occasion, did no favours whatsoever to the reputation of the LRI.

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Responses

Response from Leicester Royal Infirmary

Dear reviewer, Thanks for taking the time to post your comment. We are really pleased to hear that the care your mother received was excellent, but sorry to hear that you found the car parking staff rude and unhelpful. This is not acceptable and we would like to investigate your concerns further. If you are happy for us to do so, please could you send details to Car Park Manager, Donna White – donna.white@interservefm.com. Kind regards, Communications team, Leicester’s Hospitals

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