"confrontational"

About: Good Hope Hospital

I attended A&E 08.30ish a week or so ago with a double fracture of nose - the 'clinician' failed to introduce herself and having asked me to sit down immediately raised her fingers to my eyes to press the eye socket area. As I was unable to see clearly what she was intending to do I flinched away without thinking,. she was extremely annoyed and told me off then proceeded to sneeze twice without covering his mouth. I found the incident uncomfortable (Im in my 60's and was very disorientated and confused in any case due to my injury). I found her manner strange although she was fairly pleasant after this initial incident. She referred me to Heartlands where I found a totally different attitude amongst the staff all of whom where warm, friendly and understanding.

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Responses

Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Dear Liz

I'm sorry to read about you experience in the Good Hope A&E department. I will pick this up with the clinical lead &, if your happy to make yourself known to me, provide direct feedback to the clinician concerned.

Apologies once again.

Richard

(richard.parker@heartofengland.nhs.uk)

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