"Day surgery unit wednesday 17.12.14"

About: Lister Hospital

Once inside the Endoscopy and Day Surgery unit there are no clear signs to Day Surgery, so I waited at Endoscopy. Arrived at 7.30 (just before actually) as told on letter but no reception till at least 7.50. Was directed to top floor Day Surgery but still no signs to lift to get there. It Was a confusing event to arrive in correct reception, but this reception was still not open. Someone else before me had same experience as did people after. Staff once on the ward were excellent and knowing how worried I was, they kept a close eye on me for which I was very gratefull. Their professionalism and friendly ways made it a successfull experience for my first time in hospital and after all the check in procedures, we passed time chatting about Christmas and families, both close to my heart. Please do not mis read this as staff having too much time to spare. I could see how they looked after others as well as they did me particularly to someone having a harder time than me after the op. You are a credit to the hospital and I hope this is fed back to you. Kind regards Gillian

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Response from Lister Hospital

Many thanks for getting in touch and we'll certainly pass back your comments about the signage and reception areas - it is a very new building (only opened in mid-October), so these are teething problems that need to be fixed! But we were really pleased to see how well you felt you were looked after at what will have been a worrying time for you. And don't worry, our staff talking with and being supportive of their patients is what they're meant to do - professional, compassionate care! Finally, as with all patients' comments we receive about our services and staff on NHS choices, we always share them with the staff involved. Thanks again for taking the trouble to contact us and may we wish you a speedy and full recovery.

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