"Not taken seriously, having to chase up results..."

About: Eastbourne District General Hospital

I was seen in neurology in august 2013 and had an MRI arranged and referred to a genetics clinic. The doctor laughed at me wanting to be referred to a genetics clinic. He also made me feel like I wasn't being taken seriously and that there couldn't be anything wrong with me. I had to chase up the results of the mri and when I did eventually hear all I had was a very brief letter, no advice. I am now trying to find out what has happened to my referral because I have heard nothing, my GP told me to phone neurology, the neurology receptionist couldn't help me and put me through to the secretary of the dr I saw in neurology but this line was busy and eventually I had to hang up. Have emailed pals in hope they can help me but I am not happy at all with this doctor.

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Response from Eastbourne District General Hospital

We are sorry to hear about the difficulties you describe with the Neurology staff at Eastbourne DGH. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. Your posting has therefore been forwarded to the General Manager and Clinical Lead for Neurology Services. We are pleased to read that you have already made contact with the Patient Advice & Liaison Service (PALS), as they will be able to assist you. It is the role of PALS to liaise with Trust staff in order to help resolve any patient queries or concerns. Thank you posting your comments on NHS Choices. With best wishes