"Delays with emergency ambulance"

My partner had a seizure and sustained a head injury as he fell to the floor. I called an emergency ambulance as he had lost a lot of blood due to falling directly onto his head from standing with no hands to stop him due to the blackout from the seizure.

After about 15 minutes I was concerned that no ambulance had arrived, so called back. I was told that there was a high volume of calls and that they were sorry for the delay.

More time passed and still no ambulance. My partner was extremely distressed and it was difficult to keep both myself and him calm. A neighbour who was helping us called again and was told the same thing as before, that there was a high volume of calls and they would be there as soon as possible.

Over an hour had passed and I was still trying to comfort my partner who was lying on the floor. I called the ambulance service, who again apologised for the delay and said it was the high volume of calls they were experiencing.

Eventually, nearly an hour and a half after I had made the first call, the ambulance arrived. Both me and my partner found the whole ordeal distressing and it makes me doubt how effective and responsive the service is.

I hope I am not in a situation again where I need to call an emergency ambulance as my trust in the service has gone.