"Thank you to ED Green Area, Pallion HC and..."

About: Sunderland Royal Hospital

Thank you to all staff at SRH who supported me on sunday and tuesday when i broke my arm. The staff in all departments were friendly, caring and approachable. I presented to A+E at a busy time (tea time on sunday evening) and was directed to the green waiting area; after a little wait for triage, i was then directed to Pallion Health Centre where I was seen immediately for further assessment, casted, x-rayed and more analgesia given. My fracture required orthopaedic review so I needed to return to A&E. Although there was a wait for this an orthopaedic doctor politely explained the reasons why, and the timescale of how long the wait would be, and that I would require an operation, but not tonight so I could eat and drink. When I was seen by another orthopaedic doctor, they were polite, efficient and explained everything very well. I was discharged from A&E with a clear plan, which then was followed in the coming days. I received a call from the trauma co-ordinator on monday am - explaining again that my operation could not be done on that day, so again i could eat and drink. On tuesday I received an early call to go in. The staff on the surgical day unit were all fantastic, and the morning went very smoothly. I met with the anaesthetic team, who discussed options of nerve block +/- GA and the surgeon who discussed my fracture and the different options for surgical management. I felt fully involved in the decision making about my treatment - although guided by the experts, who supported me although i was clearly anxious about being awake for the surgery and using a nerve block. During the surgery, whilst I was awake, all the theatre staff were constantly checking if I was ok and i did feel involved and re-assured. The benefit of having surgery with no GA was that recovery time was very quick, the caring staff on the day unit looked after me post-op, ensured I was ready for discharge and had adequate pain relief and a clear follow up plan. They accompanied me outside to my lift home. I work in the NHS and understand pressures on staff in busy environments and working in busy teams. Every member of staff I met during these care episodes was caring, friendly and utterly professional. Thank-you.

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Responses

Response from Sunderland Royal Hospital

Thank you leaving such a positive review of the services your experienced at the weekend and earlier this week. We really do appreciate you taking the time to do this (particularly in view of your injury) and will share your comments will all the teams involved in your care. They will be absolutely delighted to know that their commitment to providing the very best care has resulted in you receiving a truly first class service. We hope you are recovering well at home and that your injury does not affect your enjoyment of the festive season.

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